Frequently Asked Questions

What does QHQHK® sell?

QHQHK® offers a thoughtfully selected collection of women’s hair clips, including claw clips, barrettes, snap clips, and decorative hair clips.

Our products are designed to bring style, comfort, and convenience to your daily hair styling routine.

Please check each product page for details about materials, dimensions, colors, features, and care instructions.

How can I contact you?

Email us at service@qhqhk.com with your question.

For purchase-related inquiries, please include your order number so we can assist you more efficiently.

How do I choose the right hair clip?

Refer to the product descriptions, dimensions, material information, and any hair type recommendations on each product page before ordering.

Consider your hair length, thickness, and the hairstyle you want to create, whether a half-up style, a full updo, or simply keeping hair away from your face.

Different hair clips may have different sizes, clasp designs, holding capacities, and care requirements.

If you need help, email us with the product name or link and any questions about the item you are considering.

How long does order processing take?

Orders are processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays begin processing on the next business day.

Processing time is separate from shipping time.

How can I track my order?

Once your order ships, we will send a shipping confirmation email containing your tracking information.

If you cannot find it, check your spam or junk folder, or contact us for assistance.

When will my order arrive?

Delivery times depend on your destination and the shipping method available for your order.

Please refer to the shipping information displayed at checkout and the tracking updates provided after dispatch.

Can I cancel my order?

You may request cancellation within 24 hours of placing your order by emailing service@qhqhk.com.

After this period, processing may already have begun, and cancellation cannot be guaranteed.

Can I change my shipping address?

Contact us as soon as possible with your order number and the correct address.

We will check whether an update is still possible.

Address changes cannot be guaranteed once processing or shipping is underway.

What is your return policy?

You may request a return within 14 days of receiving your order.

Hair clips must be unused, unwashed, and in their original condition, with original packaging, labels, and accessories included.

Products must be free from scratches, stains, hair product residue, broken teeth, damaged clasps, missing decorations, or other signs of use.

For hygiene and safety reasons, hair clips that have been worn or washed may not qualify for change-of-mind returns.

Certain items, including personalized hair clips, clearance merchandise, or products with missing original packaging or accessories, may not qualify for change-of-mind returns.

Please review our Return & Refund Policy for complete eligibility requirements. Statutory consumer rights remain unaffected.

How do I start a return?

Email service@qhqhk.com with your order number and the reason for your return.

Please include photographs if the product is damaged, defective, or incorrect.

Wait for approval and return shipping instructions before sending anything back.

Do not send returns to our registered company address without confirmation.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is defective, damaged, incorrect, or applicable law requires otherwise.

We do not charge a restocking fee.

When will I receive my refund?

After your return arrives and has been inspected, we will notify you of the outcome.

Approved refunds are processed to your original payment method within 3–7 business days.

Original shipping charges are non-refundable, except where required by applicable law.

What if my hair clip arrives damaged or defective?

Email service@qhqhk.com with your order number, a description of the problem, and clear photographs showing the damage or defect.

Examples may include broken teeth, damaged clasps, faulty springs, loose or missing decorations, or other product issues.

Please include photographs of the product and its packaging so our team can review the issue.

We will help arrange a replacement or appropriate resolution.

For your safety, please do not use hair clips that arrive with sharp edges, broken components, or other damage that makes them unsafe to wear.

What if I receive the wrong item or something is missing?

Contact us with your order number and details of the incorrect or missing item.

Where helpful, include photographs of the hair clips, product labels, accessories, and packaging so we can investigate and assist.

Where can I find product materials and care instructions?

Check the product page and any included care instructions for information about materials, dimensions, cleaning methods, and recommended usage.

Different products, including claw clips, barrettes, snap clips, and decorative hair clips, may have different cleaning and storage requirements.

Do not expose hair clips to high heat, harsh chemicals, or prolonged moisture unless specifically stated as suitable in the product care instructions.

Avoid forcing clips open beyond their intended range or using them to hold more hair than they can comfortably secure.

Follow the care instructions provided for each item.

If you need further assistance, email service@qhqhk.com with the product name or your order number.

How is my personal information handled?

Please read our Privacy Policy for details about how we collect, use, and protect personal information.

For privacy questions or requests, contact service@qhqhk.com.